Refund Policy
1. Introduction
This Refund Policy sets forth the principles and procedures applicable to any payments and potential refunds relating to services provided by Kalsun Global Private Limited through or in connection with its official website www.kalsunglobal.com.
Kalsun Global is incorporated under the Companies Act, 2013, with its registered office in Chennai, Tamil Nadu, India. All financial transactions, if any, conducted under engagements with Kalsun Global are subject to this Policy, relevant contractual terms, and the applicable provisions of Indian law, including the Indian Contract Act, 1872, and the Information Technology Act, 2000.
2. Scope of Policy
The Website primarily functions as a corporate information and engagement platform. It is not intended for e‑commerce or direct retail transactions. Payments are generally associated with bespoke professional services, consultancy engagements, or project‑specific agreements executed between Kalsun Global and its clients or partners.
This Policy applies to all such payments unless expressly superseded by specific terms in a separate written agreement.
3. General Principles
Kalsun Global operates on a service‑based model, delivering customized solutions in management, engineering, technology, and allied sectors. Each engagement is carefully scoped, and payments are generally linked to deliverables, milestones, or retainer structures as agreed in writing.
As a standard practice:
- Payments once made toward completed deliverables or services rendered are not ordinarily refundable.
- Any consideration for refunds shall be subject to contractual clauses, operational feasibility, and applicable legal requirements.
4. Situations Eligible for Review
A refund request may be reviewed by Kalsun Global under certain exceptional circumstances, including but not limited to:
- Erroneous or Duplicate Payment: Where a client’s account has been charged more than once for the same invoice or milestone.
- Non‑Commencement of Services: Where payment has been received but no service activity has been initiated beyond the agreed start date, and no resources have been deployed.
- Billing or Scope Adjustments: Where a reconciliation of accounts or modification in the scope of work results in an excess payment.
5. Situations Outside Refund Eligibility
A refund request may be reviewed by Kalsun Global under certain exceptional circumstances, including but not limited to:
Refunds are not generally entertained in the following scenarios:
- Services have been substantially performed, deliverables have been provided, or resources have been allocated as per the agreed scope.
- Engagements are terminated by the client for reasons not attributable to Kalsun Global.
- Payments have been applied toward third‑party expenses, statutory fees, or other non‑recoverable costs specified in the agreement.
7. Governing Law and Jurisdiction
This Policy shall be governed by and construed by the laws of India, including the Indian Contract Act, 1872, and the Information Technology Act, 2000. Any disputes, claims, or proceedings relating to this Policy shall fall under the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.
8. Amendments to Policy
Kalsun Global reserves the right to amend, update, or revise this Refund Policy at its sole discretion to reflect changes in operational practices, legal requirements, or contractual structures. The updated Policy will be posted on this Website with a revised effective date, and continued engagement with Kalsun Global shall signify acceptance of the revised terms.
9. Contact Us
For any clarification or to submit a refund request, please contact:
Finance & Legal Department
Registered Office Address:
KGPL – Kalsun Global Pvt Ltd,
No.149/1, Ground Floor, Elango Street,
Tiruvalleeswarar Nagar,
Anna Nagar West,
Chennai – 600040, Tamil Nadu, India
Email: legal@kalsunglobal.com
By making a payment or entering into an engagement with Kalsun Global, you acknowledge that you have read, understood, and agreed to this Refund Policy.